Return policy
If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy for information on returns, exchanges, and refunds.
Return Eligibility:
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Unworn Items: To be eligible for a return, items must be unworn, unused, and in their original condition.
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Original Packaging: Items must be returned in the original packaging with all tags and labels intact.
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Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process:
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Initiate Return: Contact our customer support team at info@bluesolafive.com or (+1) 201-659-0493 to initiate the return process.
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Provide Information: Please provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to return the item(s).
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
Refund Processing:
Refunds will be processed once the returned items are received and inspected. Please allow 3-5 business days for the refund to be credited to your original payment method.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact us:
- Email: info@bluesolafive.com
- Phone: (+1) 201-659-0493
- Address: 651 N Broad St, Suite 201, in the city of Middletown, 19709